Ouch. Fi, I think you gotta be prepared for the next incident and take her head on. I don't mean the hair pulling, scratching eyes out thing (!). I mean stepping straight in next time she is so brusque and saying something right then and there. Nicely, clearly and firmly, with a big SMILE on your face.
I bet was a great shock to see her talk to the Evan like that - how unexpected. It sets you on the back foot. However she is treating him like that right in front of you and I think (in that situation) you need to be the one to remedy it.
I would chat to the principal, it sounds like this teacher needs a holiday.....
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