Purple itti bitti problem?

[Heaven]

I'm am sure I have read this somewhere but I can't find it!!
My purple itti bitti has gone all crunchy and crinkly, what does this mean? It hasn't leaked yet.
I'm sure I read a thread about it somewhere where ppl had the same thing happen and always with the purple one too, weird! This is the only one that's doing it. What's wrong with it? Should I send it back?

[CrazyLady]

My cousin contacted the company and i'm pretty sure she got it swapped over. her's was the purple one too.

[Nicambhar]

I posted a while back about my purple itti bitti... I had only had it for about a week, did a couple of pre washes and Bella wore it a few times and then I noticed it bunched up and wouldn't smooth out and also made a crunchy noise.. I contacted them, they didn't get back to me, contacted them again and finally heard from them and they asked to see a photo of the nappy next to another one I had ???? I didn't bother in the end cause she had already grown out of that size.

[Arimeh]

I'd give them a call (rather than emailing them) to let them know. At least you should get immediate follow up service rather than having to chase them by emails.

I sent them 5 ittis back in January to be replaced, and I still haven't heard anything, so I've given up now. But I'll never EVER buy any others.

[Heaven]

I only bought them at the baby expo, so not long ago! And I remember them telling me I could return them without a receipt if there was ever any problem (coz I was asking for a receipt)!! I think I'll ask for a different colour though.

[STARRYSKY]

I have a green one that did the same thing! it was a sceond though, so i havent bothered returning it, still works ok, just have to stretch it out a bit!

[*Beema*]

I would give them a call, a friend had one that went like that, and she actually came to the local Baby Expo with me and they just replaced it there and then, no questions asked, and said that there was a problem with a batch delaminating.

I haven't had it happen to any of mine, but do keep a listen out incase it does.

[Katie84]

I had the same thing happen with my green itti. I sent them an email and they were happy to replace it!

[mrscricket]

I had it happen to my red and orange ones. I emailed them and they replaced them straight away - I asked for different colours though! I've got heaps of Itti's and these are the only ones I've had trouble with.
I know awhile ago they had a real backlog of emails due to orders from the Baby Expo's, so it might be worth calling them directly. They replaced mine even before I had sent the 'broken' ones back, so I am thinking it might be a common problem. I thought they might of wanted to check mine out first to see if I had done something to them to damage them.

[Sterla]

That has happened to a lime green one of mine! It happened all of a sudden - got all crinkly, like the outer layer was sticking to the inner layer or something, so wouldn't smooth. I have a few other itti's, but that is the only one it has happened to.

[Heaven]

Well I emailed them with a photo on friday and they got back to me first thing this morning. They are sending out a replacement asap and didn't even say to send the other one back Awesome!

[*Beema*]

That is great news

[Heaven]

Oh, I am so impressed with them! Got my nappy today and also they included a cloth wipe for me and a prepaid bag to return the other nappy!

[Bathsheba]

I bought a purple itti d'lish at the expo last year and it's going great It still fits my 3yo (size large). We just use it at night instead of a pullup. I love it... he looks soooo cute in it!

[*Beema*]

That is great customer service, I am glad you have had a good experience

[Heaven]

ooh I also got a fridge magnet, lol, just found it on the floor, must have fell out of the package.

[MummyTummy]

I would give them a call, a friend had one that went like that, and she actually came to the local Baby Expo with me and they just replaced it there and then, no questions asked, and said that there was a problem with a batch delaminating.

I haven't had it happen to any of mine, but do keep a listen out incase it does.

That friend was me - I posted a while back about it too. Peppermint IBs!! I had a couple of others have issues too, and they swapped them over with no hassles either.

The fault is the batch of material where the laminate is coming away, and then it sticks to itself internally. It isn't a manufacturing fault - just their suppliers! I took photos of the nappies, and then sent them those and what I wanted to replace them with. They sent me the replacements and an envelope to send the faulty ones back. All quite easy really. I still love them and considering we pretty much use IB full time, I know it isn't all the nappies, just certain batches.

[koru]

Hi all , I just bought an Itti Bitti trial pack and so far I'm very impressed
Does this problem with crinkly nappies happen alot? is it just the AIOs? I'm thinking of getting the Snap Ins cos they seem more absorbent and easier to dry. Also, they do seem awfully small. I trialed the small ones for my DD (who's 9 weeks old and about 5kg) but am thinking I should wait a bit and get medium sized ones for her (supposedly for 6kg and up). How long did your medium sized itti Bitti's last?