| Cloth Nappy General Discussion This forum is for general discussion on cloth nappies which don't fit into other categories. |
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September 23rd, 2009, 09:47 AM
|  | 'a little ray of sunshine, has come into the world' ♥ | | Join Date: Mar 2007
Posts: 4,786
| |  Purple itti bitti problem?
I'm am sure I have read this somewhere but I can't find it!!
My purple itti bitti has gone all crunchy and crinkly, what does this mean? It hasn't leaked yet.
I'm sure I read a thread about it somewhere where ppl had the same thing happen and always with the purple one too, weird! This is the only one that's doing it. What's wrong with it? Should I send it back?
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September 23rd, 2009, 10:02 AM
| | BellyBelly Member | | Join Date: Aug 2009
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My cousin contacted the company and i'm pretty sure she got it swapped over. her's was the purple one too.
__________________ Previously known as Charlotte'sMum.  |
September 23rd, 2009, 10:11 AM
|  | Platinum Member | | Join Date: Mar 2007
Posts: 2,267
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I posted a while back about my purple itti bitti... I had only had it for about a week, did a couple of pre washes and Bella wore it a few times and then I noticed it bunched up and wouldn't smooth out and also made a crunchy noise.. I contacted them, they didn't get back to me, contacted them again and finally heard from them and they asked to see a photo of the nappy next to another one I had ???? I didn't bother in the end cause she had already grown out of that size.
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Sue 34
DS 16 - DD 14 - DS 11  |
September 23rd, 2009, 10:18 AM
|  | Is there an Arimeh at home? | | Join Date: Dec 2007 Location: Blessedville
Posts: 10,707
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I'd give them a call (rather than emailing them) to let them know. At least you should get immediate follow up service rather than having to chase them by emails.
I sent them 5 ittis back in January to be replaced, and I still haven't heard anything, so I've given up now. But I'll never EVER buy any others.
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Mel
Co-creator of Aricyn (2007), Mehkelti (2008) and Eden (2009) Thank you for my RAK!! Very honoured to be P.I.G for MamaSpice  |
September 23rd, 2009, 10:24 AM
| | 'a little ray of sunshine, has come into the world' ♥ | | Join Date: Mar 2007
Posts: 4,786
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I only bought them at the baby expo, so not long ago! And I remember them telling me I could return them without a receipt if there was ever any problem (coz I was asking for a receipt)!! I think I'll ask for a different colour though.
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September 23rd, 2009, 10:41 AM
|  | Platinum Member | | Join Date: Aug 2007 Location: adelaide
Posts: 1,279
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I have a green one that did the same thing! it was a sceond though, so i havent bothered returning it, still works ok, just have to stretch it out a bit!
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September 23rd, 2009, 11:39 AM
|  | ♥ My daughter chose me, as I am strong enough to help her on the rollercoaster ride ♥ | | Join Date: Oct 2007 Location: ★ learning how to say goodbye when all I wanted to say is I love you ★
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I would give them a call, a friend had one that went like that, and she actually came to the local Baby Expo with me and they just replaced it there and then, no questions asked, and said that there was a problem with a batch delaminating.
I haven't had it happen to any of mine, but do keep a listen out incase it does.
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September 25th, 2009, 08:39 AM
| | Registered User | | Join Date: Sep 2009
Posts: 1
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I had the same thing happen with my green itti. I sent them an email and they were happy to replace it!
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September 25th, 2009, 12:36 PM
| | BellyBelly Member | | Join Date: Jul 2007 Location: with my gorgeous boys!
Posts: 691
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I had it happen to my red and orange ones. I emailed them and they replaced them straight away - I asked for different colours though! I've got heaps of Itti's and these are the only ones I've had trouble with.
I know awhile ago they had a real backlog of emails due to orders from the Baby Expo's, so it might be worth calling them directly. They replaced mine even before I had sent the 'broken'  ones back, so I am thinking it might be a common problem. I thought they might of wanted to check mine out first to see if I had done something to them to damage them.
__________________ Em  DH DS July 2007  |
September 25th, 2009, 12:42 PM
|  | No one ever said it would be easy, just worth it | | Join Date: Jun 2008 Location: In my own little world
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That has happened to a lime green one of mine! It happened all of a sudden - got all crinkly, like the outer layer was sticking to the inner layer or something, so wouldn't smooth. I have a few other itti's, but that is the only one it has happened to.
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September 28th, 2009, 08:07 AM
| | 'a little ray of sunshine, has come into the world' ♥ | | Join Date: Mar 2007
Posts: 4,786
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Well I emailed them with a photo on friday and they got back to me first thing this morning. They are sending out a replacement asap and didn't even say to send the other one back  Awesome!
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September 28th, 2009, 08:24 AM
| | ♥ My daughter chose me, as I am strong enough to help her on the rollercoaster ride ♥ | | Join Date: Oct 2007 Location: ★ learning how to say goodbye when all I wanted to say is I love you ★
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That is great news |
October 15th, 2009, 04:25 PM
| | 'a little ray of sunshine, has come into the world' ♥ | | Join Date: Mar 2007
Posts: 4,786
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Oh, I am so impressed with them! Got my nappy today and also they included a cloth wipe for me and a prepaid bag to return the other nappy!
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October 15th, 2009, 04:51 PM
|  | The more you know, the less you need. (Old Aboriginal saying) | | Join Date: Jul 2005 Location: Melbourne
Posts: 7,728
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I bought a purple itti d'lish at the expo last year and it's going great It still fits my 3yo (size large). We just use it at night instead of a pullup. I love it... he looks soooo cute in it!
__________________  Be kinder than necessary because everyone is fighting some kind of battle. DD 23rd Dec. 1994 DS 3rd Oct. 2003 DS 13th June 2006 GALLERY |
October 15th, 2009, 09:19 PM
| | ♥ My daughter chose me, as I am strong enough to help her on the rollercoaster ride ♥ | | Join Date: Oct 2007 Location: ★ learning how to say goodbye when all I wanted to say is I love you ★
Posts: 2,397
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That is great customer service, I am glad you have had a good experience |
October 16th, 2009, 08:07 AM
| | 'a little ray of sunshine, has come into the world' ♥ | | Join Date: Mar 2007
Posts: 4,786
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ooh I also got a fridge magnet, lol, just found it on the floor, must have fell out of the package.
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October 16th, 2009, 10:38 AM
|  | Loving my baby boy!! | | Join Date: Nov 2007 Location: in blissful ignorance
Posts: 1,174
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Quote:
Originally Posted by *Beema*  I would give them a call, a friend had one that went like that, and she actually came to the local Baby Expo with me and they just replaced it there and then, no questions asked, and said that there was a problem with a batch delaminating.
I haven't had it happen to any of mine, but do keep a listen out incase it does. | That friend was me - I posted a while back about it too. Peppermint IBs!! I had a couple of others have issues too, and they swapped them over with no hassles either.
The fault is the batch of material where the laminate is coming away, and then it sticks to itself internally. It isn't a manufacturing fault - just their suppliers! I took photos of the nappies, and then sent them those and what I wanted to replace them with. They sent me the replacements and an envelope to send the faulty ones back. All quite easy really. I still love them and considering we pretty much use IB full time, I know it isn't all the nappies, just certain batches.
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October 26th, 2009, 09:12 AM
| | BellyBelly Member | | Join Date: Jan 2009 Location: Melbourne
Posts: 282
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Hi all , I just bought an Itti Bitti trial pack and so far I'm very impressed
Does this problem with crinkly nappies happen alot? is it just the AIOs? I'm thinking of getting the Snap Ins cos they seem more absorbent and easier to dry. Also, they do seem awfully small. I trialed the small ones for my DD (who's 9 weeks old and about 5kg) but am thinking I should wait a bit and get medium sized ones for her (supposedly for 6kg and up). How long did your medium sized itti Bitti's last?
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Cleaning and scrubbing can wait till tomorrow...for babies grow up we've learned to our sorrow...so quiet down cobwebs...dust go to sleep...I'm rocking my baby and babies don't keep 
m/c 8/8/07 @ 9wks 4ds
arrived @ 33wks 
