Please help me understand Centrelink payments

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your office must be well-staffed EP - we often get customers saying they're in the office for an enquiry and they've been put on the phone to ask!

the one big advantage of calling a call cente is that once you have a person on the line, you have them for however lomg you need them, even for a general enquiry - i know friends in the office have to get customers in and out quickly as there are often long lines of people waiting...

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not well-staffed at all - but we have very good queue management and appointment wait times. It is absolutely not acceptable for us to put a customer on the phone for a general enquiry...nor at any of the offices in our area, as far as I'm aware. I have worked in both environments (call and face-to-face) and have definitely found that I am able to be more thorough and explain more in the face-to-face environment, but of course that's just my experience!! :)

we have been told it's protocol for the offices to put people on the phone for general enquiries - maybe there are offices that are getting hammered a lot more (country offices etc) - i dunno - just going on what we've been told (and are experiencing). i couldn't do face to face locally (we have one of the highest unemployment rates locally in Vic, maybe Au - or at least it used to be) - i prefer the call aspect personally

anyway, that is totally OT from the original post - glad we could help you with our waffle PZ