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I'm glad you got it. I did some research after you mentioned it and there has been mixed reviews for AS. Some people noted not receiving their KA and their concerns were not responded by Customer Service.:
I can't wait to get started on some yummy goodies.
CBG, i got mine from appliance surplus too (even after i read one bad review that i dismissed) and had no dramas. I actually found there customer service lady to be most helpful when i was itching in my pants to get delivery of it :rofl: and then again later when i had a question. My step sister also bought one from there :)
ladies, just wanted to share this, as, when i was shopping around, i was looking at reviews and contacting each online "shop" to see the best deal i could get:
hopefully you won't have any troubles, but wanted to share just in case.:
We are more than happy to consider a price match for you on any item however in the case of Appliance Surplus I am unable to help.
We have been advised by the Australian Distributor of KitchenAid, Peter McInnes, that these machines are not genuine Australian machines and will not be covered by a manufacturer's warranty.
If you have any further queries please contact us or if you would prefer clarification from Peter McInnes they can be contacted on 1800 990 990.
i ended up going through Kitchenware Direct - i sourced prices from several sites, sent them an email, and got this back. i then called to process the order, and it was here within four days!
we have a black Mixer, Processor and Blender. DH and I talked about the different attachments for the Mixer, and what it could do, but he was interested in getting the seperate processor as he is more confident in using seperate things, rather than too many attachments. we did get the pasta attachments (got it just before Christmas, need to find a fail safe recipe!), the ice cream maker (again, haven't used it yet). not sure if it was cos we ordered a lot from them, but they threw in a cover for nothing for the mixer - need to come up with one for the blender and processor now!
Oh gosh BG, i hope thats not the case :( Well i hope nothing happens. It certainly looks like the genuine product and cost just about as much.
Just found this from another site about appliance surplus
"They make no secerets about not purchasing from the Australian distributor and that they offer their own in-house warranty and not the distributor's."
Which makes me feel a whole lot better but i've sent them an email just to make sure myself :)
sorry, wasn't trying to scare you or anything, was just wanting to let you know just in case.
i'd be asking for written confirmation of what their warranty terms are so that you KNOW, just in case
I appreciate your feedback so dont be sorry, you did scare me a little though lol. I did ask in my email for detailed info but i should get them to send me something too JIC. I'm not particularly worried, i have had good dealings with the customer service lady so far so i'm just going to take the 'she'll be right' attitude until something happens :D
sounds like a great attitude
i went through kitchenware direct based entirely on the customer service i received!