It's not an easy circumstance and i've had my fair share of issues with kids & play centres, the worst was actually at a BB meet and a little boy pushed my youngest DD, at the time i grabbed her and walked her away not saying anything. The little boy then went on to grab another little girl by the throat so myself and the other ladies moved our kids back into the toddler area.
This little boy then came into the toddler room with his mum & her friend standing outside basically not watching him (as with the earlier instances), he tripped my DD over so one of the BB girls bought her down from the play equipment for me, i told DD to stay away but allowed her to go back and play, this time he rocked her back & forth by the back of her top on the top of the slide, pulled her off and then started hitting and kicking her.. that was ENOUGH.. i pointed at the mum and yelled a few choice words while i ran up to get my screaming frightened child.
By the time i got out the mum was STILL outside paying no attention so i pointed at her and yelled again.
She promptly got her son and left.. i've never been so shaken in my life.
Had this happened again i would play things a little different, i would go and ask the mum if that was her son and just mention he was doing xyz to my daughter and if he did it again and she wasn't watching i would be asking staff to have him removed.
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