Cass! DO NOT ACCEPT THAT!
You deserve an answer to every question even it is for them to say "I don't know".
This level of care is absurd and really if you can move to a different hospital.
You need to complain.
Listen and be heard!!!!
No one should be treated this way!!!
Call Alan and have a chat to him about the things you are feeling, he seems like he could give you some answers and some reassurance.
Big hugs honey...

