Ebay - someone has won but not made contact...

What do I do?

I said in my speil to please make contact within 3 days of autcion ending, today is 4 and I sent an email, but no response. Should I give it a couple more days?

I'm new at this game...can ya tell?! :redface:

TIA :dance:

Send them a message asking when they will be paying.

I had this happen to me recently. I sent them an invoice straight after the auction finished stating payment within 7 days, no response. So i sent another email saying that if i didn't hear from them in the next 7 days i would report them as a non paying buyer which i ended up doing. They get 7 days to respond and if they don't respond you can close the case off and get a refund of your fees :) Hope it works out

I have found through selling on eBay and also OZtion that buyers are often use to making payment within 7days which means they don't always contact you by your nominated day for example 3 days as your or even longer like 5 days, to let you know what payment method they are going to make !!

If you have recently sent them a message ... i would wait until about 7 days after them winning then send them a payment reminder .. thought that depends on when you mentioned in your selling when your payment duration is ?? ... Is your nominated contact 3days and/or payment 3days ??

Thanks, I'll leave it till the weekend and if I have heard anything, I'll report as non-paying.

Does that mean I get some fees back?

I haven't sold on Ebay for some months as i've moved over to OZtion ... but from memory you get the value fee back but not the advertising fees ... hopefully it has changed since those Ebay rules ??

If you sold on OZtion you would get ALL fees$ back :dance: (though not as many buyers there and can take longer to sell items :rolleyes:)

Hi

I'm also selling a few things for the first time - the listings are currently active and only 1 has bids.

How do you establish how long they have to make payment - can you set this up when you set up the listing?

Thanks.

Buliej ... you should be able to nominate payment duration when you listed the items or at least you use to be able to ... there might still be a live chat help line on eBay to ask if you still can :D ... (sorry haven't sold on eBay recently and i do know their rules can change at times so you might want to confirm what i've mentioned above ;))

I've had this happened to me also. I listed the item as payment within 5 days and contact within 2. I didn't receive payment.
I did send a follow up message and still didn't a response. I did report them as non paying also.
If you say payment within a certain period of time, i'd send a f/up just reminding them of your payment terms. See if they respond!

I would send them another email telling them they have another few days (up to you how many) to respond, and if you do not hear from them regarding payment within that time frame, you will be reporting them as a non-paying bidder. I think it's best to give a warning first - just to give them the benefit of the doubt, as there could be a perfectly legitimate reason for why they have not contacted you yet.