PayPal ebay dispute I am the seller will I get my money back

Hi I have been selling on ebay for a while now and in 300 transactions have never had a problem.
I posted a bundle to a buyer and they are claiming that they havent received it and have lodged a paypal dispute against me and paypal have taken my money about $50 approx.

I only have the receipt showing I posted 3kg parcel post satchel, no other proof.

If the package doesnt turn up, which looks like what is going to happen, what happens next, will paypal give the money back to the buyer and I lose it and the products??

Any help would be appreciated, I have never had to deal with this before. I was getting very stressed and upset because the buyer was quite nasty and accusing me of being dodgy.

Thanks

is there a way to track the parcels? See if they were infact delivered?

How long ago did you send then?

Nope I have already called Australia Post to try and track using receipt number or address they said there is no way they can do this. At the end of the day it is the buyers word against mine and the receipt does not show a post code because it was sent in a pre paid satchel

Oh how annoying.

I just hope you arent being scammed on the other side. They have the goods and claiming they never recieved them..

They would have to know that you have sold many things and never had a problem and that you aren't dodgy..

I really dont know what they do in this instance but i hope it works out in your favour :hug:

Nope. Nothing you can do. This is why most sellers demand registered post if using paypal, because it is trackable and can be proven. What a bummer.

I have recently been on the other end, and I 100% trust the seller that she posted the items. I was a little more understanding, I think, and asked her to re-post at half price, i.e. we split the loss. But that probably wouldn't work in your case, or with that buyer. Sucks.

:hug:

Thanks guys, I think I have accepted the fact I am going to lose my money and my product but it is so frustrating that I have never lost anything, I should have listened to that little voice in my head and sent it registered post.
So what happens now, does the buyer take it further with paypal and then they decide what happens and then I assume they will get their money back.

If you look up the buyer protection policy on paypal's site it tells you all about it. Basically unless you have proof of postage as per their terms you don't have a leg to stand on. Sucks when you've never had an issue before