FTB Advance payment

I've never applied for an advance on the FTB before but we have serious bills at the moment so I logged on just before to see if I could apply. In the advances section it says "Advance payment update features are not available. You may have recent updates that need to be assessed and/or verified by Centrelink."

Would this be referring to childcare benefit/rebate forms that I posted to them earlier this week? I can't think of another reason why I wouldn't be able to apply (don't owe them any money, haven't ever applied before, meet the FTB recipient criteria) or what else could be updated. Or have I missed some reason why I may not be eligible? TIA

I'd call them. Maybe the system itself is/was down?

That happened to me the other day too. I used my phone app to apply but you can also ring them.

If you have level three access, put the app (express plus families) on your smart phone and apply that way. It may be a problem with online services. If that doesn't work, you can call and apply on Monday