PLEASE only ever use Registered Post

I just wanted to let everyone know what has happened to me.

I sold items on Ebay recently.
They had a combined total value of just over $1000.

I offered registered post - the buyer declined.

So i posted them regular.
They are now claiming they didnt arrive and Paypal has ordered in their favour as i didnt send registered post.

They dont care that the seller didnt want registered.
Nor that i have done the right thing
Nor that i wrote i didnt take responsibility for AUs Post loosing mail.

Now i am without the product, and have to give a full refull (no options as they take it straight from my account).

So please please please! what ever you do . dont give the option - just sent your items registered and you can have people do this to you and you never know if they were dishonest of not!

xxoo

OMG that is so wrong!

Yep, I'm thinking of doing this more often, not just for Ebay, but generally. There was a situation recently where i live where a rogue postie was hoarding parcels... but they probably weren't registered ones.

Paypal sucks.

Can you appeal PP? That really bites.

Yep been appealing for about a month.

They sent me this today :
The proof of postage should be a copy of
the actual shipping label on the package that shows the destination address
and the shipping company's stamp to verify the shipment date.

We must receive this information within the next 72 hours. If you do not
reply to us within 72 hours, we will stop investigation on this claim and
find in favor of the buyer.

what's that weird character in the word "company"? Can anyone else see it? :) ETA: gone now. lol

Goodluck Palace! :goodluck:

This is why we only use Registered Post for Secret Santa here on BellyBelly now as well. Not that it comes to over $1000 the secret santa parcels that are sent lol, but same thing applies.

double post.

You should always keep a receipt of the parcel if you don't send via registered post... I always did that for eBay in case someone did a shonky because it does put on the receipt where the postage is going to and how much it costs. Did you keep the receipt?

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You should always keep a receipt of the parcel if you don't send via registered post... I always did that for eBay in case someone did a shonky because it does put on the receipt where the postage is going to and how much it costs. Did you keep the receipt?

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it doesnt matter i need proof it was sent to the address - not that a sachel was purchased.

they have screwed me over big time

Aww you poor thing :hug:. Unfortunately there is not much more you can do.

Did you lodge an investigation with Australia Post? They can chase up missing parcels for you (even if they're not registered). They only refund up to $50 though for non-registered parcels :(.

I had a parcel go missing last month, after much chasing up I ended up refunding the customer. The parcel then turned up 1 month late :o. Luckily the customer sent it back so neither of us were out of pocket in the end.

oh golly gosh that's so wrong can ya tell us who it was so we dont deal with that customer again. my goodness im so sorry thats so wrong!!!!!

:doh: oh PP I am sorry this has happened to you. I am always so skeptical when I purchase and sell stuff on ebay that I hound the person on the other end after a week if I either have not heard anything or received anything.

I hope the parcel turns up and that you are not out of pocket, what a terrible terrible experience for you.

Nae x x x

i called auspost and there is nothing they can do - they said it will sit at the po for 1 month and if not claimed by the receiver then do to 'dead mail' and destroyed.
they said there is no way i can contact the dead mail centre.

it is a unfortunate expensive lesson learnt :(

PP did you have a return address on the items? If they are not collected from the PO then they should be returned if you did have your details on there?
:pray: this all works out for you

Nope, you have been told rubbish! I used to work in their call centre and know the ins and outs. Have they rung the local PO's that are close to your buyer? They should have done this as soon as you called them, that is always the first port of call. It's possible the parcel is sitting there and the customer didn't receive a card notifying them. They can also chase up the delivery driver to ask if they remember a parcel delivered to that address. Did you have your return address on it? If so, there is no reason it won't make it's way back to you if there was a problem with the buyer's address. It won't end up at the dead mail centre if it has a correct address on it somewhere. (And they don't destroy good items, the auction them LOL!)

Push them to call around for you, it's their job!

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i called auspost and there is nothing they can do - they said it will sit at the po for 1 month and if not claimed by the receiver then do to 'dead mail' and destroyed.
they said there is no way i can contact the dead mail centre.

it is a unfortunate expensive lesson learnt :(

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I was told the exact same thing......

OMG that bites big time PP :(

I am lamenting over 2 parcels I sent at on the same day a almost a fortnight ago not showing up yet. I'll be using registered post from no on too but I've not lost out like you have :hug:

Was it a parcel or a letter? If it was a letter then nope, they can't do anything about it. But if it's a parcel they can at least try help you :)

Sorry, I've been assuming it's a parcel!

yep it had my address on the back - but has been 6 weeks
It was a parcel and i rang my po and their po and both said it is not there.
So all i can assume is that it arrived, they picked it up and i cant prove it.

i am keeping a VERY close watch on their ebay store (as they resell what they buy)... and trust me if my things show up on their store i will be calling the police!

lol....hehe do i sound tough..

but like DH says.. how can i prove they were mine first?

anyhow there is nothing i can do - paypal favours the buyer.

I actually said to them on the phone, so if i buy something on ebay - and it costs $500 - i refuse to let them send it express or registered, i can accept it then put in a 'did not arrive' claim and get my money back. and they straight out said. "yes" - but that would be dishonest!

just shows you that as a seller you dont have a leg to stand on.

I recently had some gift vouchers that were sent to me by my grandparents that went missing int he mail only to show up a week later opened with no gift vouchers in a plastic bag by AustPost. There are some dishonest people out there.

I am sorry you are going through this. :hug:

that really sucks PP! Keep an eye on them and you will be able to prove the stuff is yours from your photos and listing wont you?

I will be sending everything registered even if they dont pay for it1

:hug: :hug: xxx

i had the EXACT same thing happen!!!! Had to give a full refund because the buyer claimed she didn't get it. i sent 4 other packages that day and everyone else got theirs!!
I refuse to use paypal anymore.
I also had paypal start taking money..un authorised from my bank account for fees instead of my C/C. this put my account into debit causing me to get an honor fee...all of which they refuse to pay even though it was thier fault!!

Thats terrible PP :( So sorry you are having such a crappy experience. I'm not sure what to say, except it is very true that you should always send registered. There are some horribley dishonest people in the world.

Hmmm we use paypal all the time so I got DH to read this thread as well. He seems to think that you could contact the police and see if there is anywhere to go there (as $1000 is a lot of money to fork over), maybe some kind of fraud? Not sure. Hoping you can get it sorted out.

Hugs to you PP. I know my postie alwaysssssss gives the mail to the wrong house and leaves parcels out side my letterbox on the ground and NOTE i do not have a fence so anyone could just pick it up!!

I hope things get sorted for you soon.

oh dear I've been there recently.

I sent off an item worth $330, they emailed my personal email to say it arrived safe and sound, so I left positive feedback and threw away the postage receipt.

A month later they claimed they never received the item! Paypal said I needed to refund. I refused, closed my PP account, cancelled the CC it was linked too and now I'm banned from ebay. I had more than 100 positive feedbacks from buyers and sellers, and because ONE person tried to rip me off they didn't take any of the previous transactions into account.

I don't use ebay or paypal anymore.

i know!
i thought about this too missy - but DH is scared that the we might get blacklisted for credit.

PP Do you stil have the email were they stared they did not want registered post? couldnt that be used as something?
Missy surely the email you got sent should have been enough evidence for paypal?

Just a question if you send something over $100 doesnt it have to be insured or is it just choice?

I think its choice Amber.

Plus Registered Post only insure up to $100 as standard I think, and you can choose to insure for more.

Cool thansk Leesh! :)

it is choice yep. i was stupid not to register it.
Paypal know they didnt want registered although offered but it doesnt matter in their eyes.

I wasn't blacklisted, that was ... in March. I haven't recieved any emails about it actually.

No the email wasn't evidence, because it was sent from an email account to my email account, not through ebay itself.

Paypal are real bastards!

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A month later they claimed they never received the item! Paypal said I needed to refund. I refused, closed my PP account, cancelled the CC it was linked too and now I'm banned from ebay. I had more than 100 positive feedbacks from buyers and sellers, and because ONE person tried to rip me off they didn't take any of the previous transactions into account.

I don't use ebay or paypal anymore.

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That's what I'd be doing!

That sucks. That SOoOoOo totally sucks.

I'm sorry that you had to go through that, but thank you so much for sharing.