Ebay/Paypal - can she do this??

I just brought an item on ebay last night and paid for it by paypal immediately after the auction finished, thinking I was doing the right thing, speedy transaction and all that jazz.

Anyhoo, I get an email from the seller this morning telling me that she needs to wait until Paypal has cleared into her account which usually takes up to 5 days. So 5 days for Paypal to clear, then up to 10 days for postage it could be over 2 weeks before I receive the item. :angry: Not happy Jan!! If I'd known this, I would never have bid because I want it asap. She said she usually puts this info on the invoice but I paid 'too quickly' WTF?? Don't you think this info should have been included in the auction information??

I thought Paypal was guaranteed payment so why does she need to hold the item till it has cleared her account?? Is she allowed to do this?

I would report her to paypal and ebay hon...it sound like she is transferring the money from her paypal account to her bank account and making you wait.

that information needs to be stated on her item discription on the sale item...not an invoice. Its misleading.

Bugger her, report her!

I'm going to reply to her email first basically saying I paid in good faith and expect the item to be shipped immediately. I just didn't know if this was standard practice cause I don't buy stuff on ebay often...now I remember why :rolleyes:


***ETA: BUGGER! She has actually stated this in her payment information so there's not much I can do. I might refer it to ebay and see if they think this is fair.

WHAT???? Paypal payments are instant. Maybe, like Maz said, she's waiting to transfer it into her account? That's crazy!! Why bother waiting? And it usually only takes a few days to clear, not 5!

I'd be having a few words with her if I were you :hug:.

and when you email her hon tell her that if she doesnt send it asap as yourve paid you'll report her to ebay for being dishonest.

I am over people like this on ebay...grrrrr. they make it so hard for the honest ones

If the money is sitting in Paypal then it means its already been cleared on your side. Sounds like she's waiting til she can actually access the cash. Which is NOT your problem. Technically, the money HAS been cleared so the item should be shipped asap.

Can I report it even though she's stated in her payment info on the auction that it could take up to 5 days for Paypal to clear?

I sent her an email saying:

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I appreciate your email but have to say that I am very disappointed you will be holding the item for up to 5 days considering payment has been made in good faith. It could be up to 2 weeks before I receive the item.

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Will wait and see what she says before I mention reporting it to Ebay.

Trish - You know what it was don't you?? :angry: Am so desperate for it at this point!

I would report it - regardless of what she has written in her terms, I am almost certain that she is not allowed to make that stipulation - either according to PP or Ebay rules.

Report it and leave negative feedback.

If it is cleared in her PP account then there is no way it will not clear into her bank account - and that time delay is her issue, not yours and has NO bearing whatsoever on the validity of your payment.

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If it is cleared in her PP account then there is no way it will not clear into her bank account - and that time delay is her issue, not yours and has NO bearing whatsoever on the validity of your payment.

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That's what I thought Limey, thanks! :)

How do I report it :dunno:

*Sigh* this is why I don't use Ebay.

**ETA: Well I just reported the email to Ebay. Up to them what they do about it I guess. I do feel a bit bad though :redface: She just struck me on the wrong day! I guess if what she has done is legit then it's all good, no harm done.

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Trish - You know what it was don't you?? :angry: Am so desperate for it at this point!

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:doh: I was scared it was what I thought it was! You may be able to report through myeBay. Next to the item there should be the option "leave feedback", underneath that is "more options". Click on that and select "resolve a problem", hopefully you can go from there. Otherwise go to eBay's live help and ask someone that way.

Good luck :hug:.

Trish - I just went back to the message and it had a little 'report' button. Basically it just forwards the email to customer service to have a look at.

I do feel bad now though! :redface:

I have had that happen in the past as well and I sent the seller basically informing her that paypal clears straight away, as in the money has left my account therefore the item is technically "paid for" even though it has yet to clear her account and I expected the item to be posted as promptly as I had paid .......... she waited until payment cleared and took her time posting it out so I left neg feedback :wall:
hope she does the right thing and sends your stuff quickly.

Maybe she doesnt know?
I had no idea to be honest, and most of the time when I've sold stuff on ebay its been cos i needed the money. These no way id have been able to afford to post it to them if they'd paid by paypal until it cleared to my account. Im glad my people have paid by direct deposit!

But if that's the case then I think she should have said that direct deposit was her preferred payment method, I would have been more than happy with that. Especially if I knew it meant I'd get the item faster. I used Paypal because I thought that's what she wanted.

i sometimes do this myself but i clearly and boldly state in my item description that if paying by paypal there will be a delay on the postage as i dont have the cash to pay for postage im relying on the money being paid so DD and PU are prefered

hey hun did u pay by credit card or by direct deposit into paypal?
i had someone pay with an echeque (direct deposit into paypal) and it took over a week to clear!!! was very annoying. i actually emailed the buyer saying i hadnt forgotten them but their payment hadnt cleared into paypal yet

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But if that's the case then I think she should have said that direct deposit was her preferred payment method, I would have been more than happy with that. Especially if I knew it meant I'd get the item faster. I used Paypal because I thought that's what she wanted.

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Unfortunately seller's aren't allowed to say they prefer methods other than PayPal anymore :rolleyes:. They have no choice but to accept PayPal and aren't allowed to say they won't accept it or their listing will be pulled. (Guess who owns PayPal :rolleyes:).

I hope you get it sooner than later :hug:.

i guess that makes sense with her waiting for it to clear so she can have the money to post it. still, its a pain in the bum.

btw, i hate having to offer paypal. the fees are crazy! i once sold a baby bath tub for 5 bucks and it was pick up. the lady transferred the money via pay pal and then picked up the item. i was really annoyed because there was only the 5 bucks in there and it was too little an amount to transfer to my bank account, and once the fees were taken out there wasnt much left of it. why didnt she just bring the money when she picked it up.. i still dont understand that. LOL (sorry to hijack)

She sent me an email saying that's why she had to do it - she'd sold about 8 items in 24 hours and it would cost her $120 in postage which is why she needed the funds to clear. I get that.

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Unfortunately seller's aren't allowed to say they prefer methods other than PayPal anymore . They have no choice but to accept PayPal and aren't allowed to say they won't accept it or their listing will be pulled. (Guess who owns PayPal ).

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That's carp. But I'm glad I know that now, it's made me a lot less cranky at the seller and I won't leave negative feedback now. It's not her fault, but it still sucks!

You have to offer PP, but you can certainly say you prefer DD!! lol Woman needs to read some ads ;)

And yes, Ebay own PP - that is why it was invented, and it is fabulous - LOVE PP, but i do a LOT of online shopping esp with the business - i don't even have a bank account set up with PP - just the Visa Debit card and my PP balance.


So glad she sent you a response though, PITA but at least she isn't trying to be malicious :)

Just FYI, it can depend on your payment method when it comes to Paypal. There is 'eCheque', which yes, takes 5 days to clear into the seller's Paypal account (and then another 3 days after transfer for them to access it, kwim?), and there's a credit card option which debits money instantly and the seller receives it. Often when I sell things on eBay, people don't have a credit/debit card linked to their Paypal account and so I have a 'pending' payment for up to 10 business days - and yes, I hang onto my item until the money has cleared just in case, because there's no guarantee that they have adequate funds and if they know the eCheque is going to take days to clear on my end, they might take a gamble on me posting the item before payment clears and so if they don't have enough money, I might not know that until after I've posted the stuff, kwim??
Sorry, that probably doesn't make much sense, if you have a credit card linked to your Paypal then yes, this seller is in the wrong for holding out (sounds like s/he just wanted to transfer the money to his/her bank account first in order to access it, which yes, is unfair), but if you're paying through Paypal's eCheque or don't have instant payments set up, then it's actually advised by both eBay and Paypal that sellers DO NOT post any items until the payment has cleared after 5 business days.

Good on you though for taking the better option of 'resolve a problem' rather than just leaving negative feedback. This seller is probably in the wrong but just in case it is in fact that the payment has taken time to be deposited in the seller's account, they would probably feel a bit hard-done by getting neg feedback for something that's out of their control.
HTH :) xo

Glamourcide - I have my paypal account linked to a credit card, funds are available instantly.

In any event, I STILL have not received this item. I contacted her on Friday and she said she'd posted it the previous Thursday (ie the thurs before Easter). I checked with the PO just in case they were holding it for me and I didn't get the 'come collect it' slip but nope, they don't have it either.

I will contact the seller tonight to let her know I haven't received it but if it doesn't turn up, what do I do? Have I blown $60?

It is going to be VERY hard for me not to leave negative feedback on this transaction. It's been nothing but a PITA from the start.

FWIW I posted about 15 orders on Thursday before easter, and 10 on the Saturday - so far ONE has made to its destination....AP re sucking loudly at the moment...

So maybe give it a couple of more days

OK, thanks Limey :)

That sucks Willow :hug:.

I think you need to wait two weeks before opening a dispute. You can then put in a claim with eBay/PayPal and hopefully get your $$ returned if the item hasn't shown up.

Stay friendly with her atm and ask her to chase it up with Australia Post. Only the sender can do this. Hope it turns up soon!

Hmmm honestly, i do this when the shipping is going to cost alot or i have sold alot of things to lots of different buyers. One thing i sold on ebay a few weeks ago cost $25 in shipping. I just dont have that money in my pocket to ship the items until it arrives in my account. Thats just the way it is when you pay with paypal, hense buyers paying for shipping. I however do state on my auctions that items will be shipped within 4 days as it generally takes 3-4 day for the payment from paypal to arrive in my account. Sux, but thats just the way it is unfortunately.

OK, thanks Trish ;)