Not agreeing to cancel a transaction on ebay, am i being rude???

So i won a stokke xplory on ebay for $360 & she claims that her friend was trying to put a buy it now in and it didnt work & ended the auction making me the winner, she put in a claim to cancel the transaction, i declined, I want that pram!!!

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Hi There
I am really sorry.
Their has been a mistake, My girlfriend was trying to help me put a "buy it now" on my Listing and has deleted it, saying you haer bought this item.
That is NOT the case, I have to contact ebay and clarify how to change this.

Im really sorry again for this mess up!

Cheers

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that what she sent me

What do you think i should have done???

You can try putting a dispute in with eBay and see what happens. I thought that when you list the item is when you put those details? I think though that you can add a "buy it now" later... but not entirely sure. Either way, I think that if she doesn't want to honour it that it needs to go through dispute and that she shouldn't be able to sell it to someone else, however don't think that she won't cos eBay can't "hold" the item cos they don't have it.

Subbing because the same thing happened to me yesterday- the seller just cancelled my bid!? I was the only one interested in a sewing machine and had bid $12- a steal, I know, but I didn't know they could cancel a bid if it wasn't up to your liking...

im not sure krystals, i actually won this auction so according to ebay shes in a legally binding contract and has to supply the goods but we will see

So the auction ended before it was meant to? Or it ended at the correct time?

I think what they have done is changed the listing time meaning it ended earlier but still on time if that makes sense, im not sure what she means, bottom line is I won the auction!!

krystals, same advice... put in a dispute. They can't just cancel your bid because they don't like what it's going for. If they want at least a certain amount then they should list it with a reserve!!

RD... if it's their stuff up, then I think that ethically they should honour it, but hell who knows with some people! Send a dispute asap and get eBay onto it.

It sounds to me like she is making an excuse, either she wants more money or has found someone else to sell it to. She should come up with a better lie, you list "but it now" when putting the item up for sale and it is all easy to do.....you can't really stuff it up. Once it's up for sale it's up for sale, she would know that.

That being said, have you paid? She has the item still, she doesn't have to give it to you. She will have to be prepared to receive negative feedback and my get banned for a bit or just receive negative points and feedback. But at the end of the day she doesn't have to give it to you IYKWIM (even though she should).

Ahhhh bummer really!

Ok, I get ya :) You can dispute it and not let her cancel the transaction...but I suppose eBay still can't MAKE her sell it to you. You can give her bad feedback though, and eBay may close her account.

I might try and come to an agreement with her, it comes with things i dont need like the bassinette & an isoki nappy bag i would be happy for her to keep those & sell them again...what do you think?

I agree with Erin, she either wants a certain amount or has found someone who has offered her an amount so she needs to change it to buy it now so they can buy it. Mind you, you're not supposed to do this either! If you list as auction, you're supposed to let it run it's course, that's just how it is. I don't think she's going to come to an agreement... to be honest, I would skip that and lodge a complaint and dispute.

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, I would skip that and lodge a complaint and dispute.

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I dont think I can unless ive paid and not recieved my item??

hmmmm not sure, haven't done anything on eBay for a while... should be able to do something though cos she's not honouring you winning the item. She's renegging on it.

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Perhaps we can come to an agreement, I have spoken to live help on ebay & they said we are both in a legal binding contract to commit to the purchase but i realise its not the amount you would have hoped for, im happy to pay that & for you to keep the bassinette. Im just waiting on my bugaboo camelson to sell and i can make payment! Let me know what you think?

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I have sent her this

You can put in a dispute and try to claim it, but at the end of the day, if she sells it to someone else, there is no pram to fight over. I hope she honours the sale for you, but really, it's only legally binding if you intend on pursuing it through the legal system.

shes the 3rd seller in 4 days to do this to me the others were off gumtree though, they both had better offers and sold after saying i could buy it and me organising people to pick up and courier!!

That really sucks! The agreement is worth a try if you really want the pram though. Let us know what happens :)

Wow RD- Sorry, I hadn't realised you'd actually won at the finish of an auction! I'd try the agreement, and then dispute... that's terrible form on their part!

Actually, you can add a buy it now for a short while after listing the item, but it wouldn't end the auction early. I think she's lying

Hun we had a similar issue with an item we tried to purchase, there is an online helpdesk where you can get immediate advice, jump on there and ask. As far as I'm aware she should have put buy it now on when listing the item not after it's already listed even so with buy it Now if you were bidding and won the item and it went cheaper than the buy it Now price it's still yours. It's only if shed put a reserve but again she can do all of that really easily when listing the item. You won it fair & square by the sounds of it, I'd be' disputing it! Sounds to me' like she has someone willing to pay more, maybe someone emailed and said they'd pay a certain amount if she put it as buy it now.

I spoke to live help they pretty much said they cant force her to send the item & im welcome to leave negative feedback if left unresolved!!

I think it clearly states in the rules and regulations that once you have recieved a bid you cannot change anything except add details or photo's. I am a seller on ebay and this is what it said to me when I went to put a Buy it now price down. I didn't realize I had a bid on the item and I thought ah well no biggy.. It should have been done properly in the first place.. You won the auction so you should get the pram, It is not your fault they stuffed up

Def take up a dispute with ebay.. and they shouldn't be able to leave neg feedback either

shes still ignoring me!!

How rude. You would think they would just want to resolve the issue.. Hope you can get it worked out (and get the pram)

You wont get it. As sucky as it is I would just let it go & accept you wont get it. BUT still put in the dispute & complain. Neg feedback & hopefully have banned for at least a little bit. But yeah, accept now that you wont get teh pram.

RD... I think she's sold it to someone else. If she's ignoring you, then I'd say that is what she was doing, trying to "rig" the sale. What a massive pain and the wrong thing to do!

what a bugger!! Oh well, back to searching for a stokke!

Definitely give her negative feedback though hun, that's just not fair!

Make sure you give her neg feedback and explain in your feedback what happened. If you leave feedback first, she can write anythign in yours and make you look bad too.

How long should I wait before leaving the feedback??

Wait till it is sorted through ebay.. Or at least till after the weekend..

Oh how frustrating!!!

I have it from the other end at the momnet, someone bought my item ($700 worth :o) and now won't pay grrrrrr!!!

Definitely go onto the Live Help through EBAY, I did it this afternoon and they were sooo helpful, literally chatting with you there and then, they even retracted some fee's off my account due to be screwed over by a twat who isn't paying and hasn't contacted me. You can opena Dispute as well, I did that before I chatted with Live Help :)

You can change an auction to a BIN and auction, BUT what it does it restarts the auction again, but it can't be done once bids are in place.

You have only a certain amount of time to lodge a complaint and this is done before ebay look into things. So give it over the weekend to see what happens and the dispute it next week. Once you have lodged a complaint then wait see what happens, let ebay sort it and then leave neg feedback.

With Selling we can start a dispute after 4 days on non payment, then it can last for a minimum of four days to give the buyer a chance to pay up, after that the disput can be close or continue for up to 32 days in total.

With the advice of 2 different live help representative's I have left negative feedback!

:D

Mine will be getting a Unpaid strike against there account ;)

I was pretty sure as well in the rules that you can't allow people you know to bid for items (like she seems to be wanting). I remember something like that when I signed up. It is to stop people false bidding to get the price up.