Safety recall - Samsung washing machines

Samsung—Samsung Top Loader Washing Machines

:

---

Samsung—Samsung Top Loader Washing Machines
PRA number: 2013/13560
Date published: 29th April 2013

Product information

Product description
Samsung top loader washing machines
Identifying features
The following model names manufactured in 2010, 2011, 2012 and some models in 2013 are affected: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP; WA85GWWIP

Other models are not affected.
What are the defects?
In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines.
What are the hazards?
If the defect occurs the machines pose a fire hazard to consumers.
Where the product was sold
Nationally

Traders who sold this product
Sold in major stores and specialist retailers nationally
Supplier
Samsung Electronics Australia Pty Ltd
What should consumers do?
Check the model name of your washing machine. Visit www.samsung.com.au, call 1800 239 655 between 8am - 8pm AEST Monday to Sunday or email wm.samsung@samsung.com to find out if your machine is affected.

Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models.

If your model is an affected model, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it. If you notice any smoke or smell coming out of the washing machine, turn off the machine at the power point.
Advertisements and supporting documentation

---

I have one of these. There will be no washing in our house until a technician arrives!!

Freaks me out when I think of the number of times I've put the washing on overnight and then gone to bed. The laundry backs onto DS2s room.....it just doesn't bear thinking about what could have happened.

Thanks. I have one of these.

I have one too. Bugger! Just my luck to buy a washing machine that may or may not burst into flames lol better give their 1800 number a call today :)

Thanks for posting Cass. I have a front loader but had just seen on the news that it was Samsung, so I didn't know if mine was affected.

I know what you mean about setting overnight. I do it all the time and often worry about it :(

Dang it!! I have one of those grrr

Grrrr cant even get through

Gah! Us too.

At least I'm only washing half the nappies I used to. And I have a ginormous stash.

Do you think this affects the same model numbers that were sold in NZ?

I haven't been able to get through today. The number won't even ring.
My understanding was that it's a manufacturing fault artichem so I would think it doesn't matter where they were sold? Can't hurt to ask if you can actually get through to someone.

Has anyone had theres fixed yet? It took me 2 days to get through and was told someone would call to book a time in 48 hrs.....that passed and got a text msg saying someone would call and book in 72hrs....then got a call on sunday again telling me to wait another 72hrs! Getting mad. I did call consumer protection though and have been told we can take it back to where we brought it for a refund and then we can just buy a new machine.....may just do this if they take to much longer

That's a joke fo3!!! You shouldn't have to go to the effort of returning it and buying a new one! I haven't been able to get through. Haven't tried today though.

I emailed the given email address on friday morning and a repairer contacted me early monday. Unfortunately the service tech won't travel and gave me the option of hauling my machine to the city over an hour away. Ummmm, no. Samsung are going to have to sort out someone local.

I emailed them too and got no reply. :( thus is such bad follow up service

Just as an FYI in my experience Samsung customer service is s***. With a capital S. Some might remember it took us 6 months to get a freakin' broken refrigerator replaced / refunded. 6 months with a toddler, without a fridge. Don't hold you breath when they say 'they will get back to you' - chase them every damn step. I have a Samsung washer at present (bought before the fridge incident) and will not be purchasing any more samsung whitegoods or likely ANY products after that experience.

So i have just called samsung and let them know that 72 hrs has passed wheres my follow uo? I was then told that according to their notes i was given a phoene number of a repairer and was to call and arrange it MYSELF!!!!!!

No hunny i was NOT told that at all!!!!! And hell no!!! I shouldnt have to do the calling you should!!!

Anyway i was told to have it fixed i would have to arrange it myself....was then given a number.....to a repaiere IN ANOTHER STATE!!!!
Well ive told them where to stick their washing maching and will be returing it to where i brought it and will be buying a new machine and it will not be a samsung,i will also not be buying samsung anything anymore including a phone we will be moving onto your competition..Apple.

So those who have this machine please make sure you keep calling as they are not following through with service

:rolleyes: dang. Us too.

Has anyone had their washing machine fixed/serviced?

We were supposed to have a technician out last Friday, but they called me at 11 and said, sorry not coming out anymore and they would bein touch.

I emailed them on Monday and followed up with a phone call today.

They have now assigned another technician to the call out and hopefully my machine will be fixed next week.

Now. My question is. If something happens, ie it catches fire, and I need to make a claim on insurance, how does this affect it? I note that the email says that I can continue to use my washing machine but surely by acknowledging that there are faults with his machine I more or less veto it being insurable?

Besides all that. I am sick of hanging around while I do the wash. I always set and forget. Like we all have time to hover round the laundry while we wash.....

I've just been using mine as normal. It was something like 15 fires out of 150,000 machines. Statistics in my favour.

I have had Samsung call me twice more and apparently they have forwarded my name to the local repairer but they are yet to call me. I will give the repairer a call directly next week.

Mine was fixed about a week or 2 ago. I kept calling and after the run around was told i had to book it myself,the next day the tech called and came out 3days later.

Its an easy fix all he did was stick a plastic bad around the part and put tape over it. Took 10mins max.