Im going to the residential tribunal in NSW on Friday to get our previous bond money back.
I have been before (as both an agent and a tenant) although I haven worked in that field for many years now ( I am confident but a little weary)
The Real Estate is claiming our BOND So I will have to state why we should get it back etc.
The R/Estate wants it because they say:
We owe 1 weeks Rent - Which was never brought up EVER until after we moved out ( To our knowledge we were always two weeks ahead, I always paid on time etc) and we have all our bank statements to prove this.
We owe for water - Apparently they FORGOT to send us our water bill for 6 months and now want an extra $500.00 for water without even providing a bill or invoicing us at all for it in the last 6 months. (We are supposed to receive an invoice and copy of the bill to pay within two weeks etc
They claim we left the house a mess and unclean - Although I paid a professional cleaner for 3 hours - Steam cleaned the carpets as well and have receipts for all of it ...
And we took photos before we left ( which are still on our camera with the date/time ) as well as printed copies of the photos for tribunal to see....
They were really ****ed that we didnt have an OPen House at a time that didnt suit us and now they have done this
it took me three weeks of waiting for our bond before I realised they had tried to claim it all behind our backs
So now we must fight = Civil fighting in court on Friday
Any advice ?
What else to take? besides Photos, bank statements, receipts for cleaning
Maybe write down everything as calmly and unemotionally as possible, to refer to if you get lost? Sounds like you have an open and shut case there, shouldn't even have had to go to the tribunal
You go girl, I know you're emotionally raw at the moment, but you're hanging in there
I agree with the other ladies. If you have online banking you can easily print the statements off. If you don't, just go to a branch and ask them to print it for you. This should be no issue at all, they can easily access the data (might have to pay 2 or 3 dollars for printing, depends on the bank, though).
Also I would suggest putting ALL correspondence between you and the Real Estate Agency in a nice ring binder (Inspection notices; the little piece of paper they leave behind after an inspection saying: All looks good; etc etc), so you got it all there and you look all organized This can help you in case they say something like: "Oh, but we did inform you of *blablabla* in one of the letters we send you..." This way you can say "Well, I have ALL your letters here, there is not one that states *blablabla* " Does that make any sense?
I don't know how much time you have before the trial, but you could always get statutory declarations written by neighbours/friends to state that you kept the house clean/ kept everything in check all the time, etc. That way it's not just your word against theirs IYKWIM.
Regarding the water bill: You only have to pay if you go over the standard amount (they have a flat rate the landlord has to pay, everything above, the renter has to pay). It might be worth checking the water meter and enquiring exactly how much has been used. If it is within the flat-rate you don't have to pay anything. THEY HAVE TO PROVE that you went over the account! So write down what your water meter says (if you still have access to the property).
Registered User
Residential Tribunal - Going on Friday
I guess they might get us on the rent If I cant find them or print them online
This can help you in case they say something like: "Oh, but we did inform you of *blablabla* in one of the letters we send you..." This way you can say "Well, I have ALL your letters here, there is not one that states *blablabla* " Does that make any sense?
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