I learnt in my doula training about something very much like this. It is actually our natural response (and especially when we may feel uncomfortable/sad/awkward) is to try to relate to the story or situation with our own past experiences, ie "that happened to me/someone I know". Although it's our natural response, many people do find it annoying and sometimes hurtful. Relaying your own experiences as your sole response can also cause the person you're talking to to feel dismissed (like their experience isn't 'bad' enough or worth mentioning). It also stops any form of dialogue from continuing about that person (from my examples POV, the client) in a way which focuses on them and their story.
"My birth with my son was very hard."
"Oh, my friend had a terrible time giving birth too, x/y/z happened to her, but she's just had her second and it was a completely different experience."
See how, even though what the friend said was not necessarily that negative, they related with a story instead of focusing on her friend, and how that has changed the direction of the conversation...maybe then Friend A would ask how the next birth was different, say how nice that is for her etc.
"My birth with my son was very hard."
"What happened? What are your feelings about the birth?"
This way, the conversation is directly about Friend A and her thoughts about the birth. Those were my own examples, and I know it works slightly differently in a doula/woman combo rather than a friend/friend combo. I do find myself relating to people this way sometimes still (A: "I just got back from overseas." Me: "My friend just got back from overseas, they went to Spain, apparently it's beautiful.") but I try to balance my responses out...so maybe relaying an experience and then asking how they feel about theirs. I feel for real life interactions that is the best approach

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