Our second annual payment was due in September last year & we hit panic stations in late December when we realised we hadn't received the bill. I was freaking out thinking they might've destroyed them or something! I called & apparently they got a new computer system in & some of the bills for storage weren't automatically being generated. I would guess that it might still be the case. Give them a call tomorrow & you'll probably have your bill by the end of the week like we did