Thanks lovelies. I rang today and spoke to someone on their help line. Someone will now call me next week to book us in for a day stay - probably within a couple of weeks. I must say, the impression I got when I described what was going on was much like you said human bean - she desperately wanted to tell me to just let her cry herself to sleep. Anyway, given its a couple of weeks or so off that will have given the losec time to work and hopefully that's going to solve the problem anyway ;-)