Yep AAPT had a great Sales person who had great communication skills etc but ever since I joined up I have had to deal with people who have very strong accents that I struggle to understand especially with my 3yo making a noise and jumping around me. So frustrating!!! I wish NIB (health insurance company) had a phone company... they are fantastic when you ring... friendly, helpful, CLEAR and consistent....and you don't have to pay to call them to sort an issue!