Thanks everyone, I did find where you can get it fror free but didnt want to wait the 10 days so I just paid for it. My history is fine and my rating is classed as "good" I can only assume I was knocked back based on previous enquiries because yes in the last few years I have gotten a mortgage, credit card, personal loan, changed energy companies, refinanced credit card. Doesn't seem fair to me though to be knocked back based on number of enquiries. I am looking at changing energy companies again to find a more competative one but now that will just add another "enquiry" to my name