I'm not taking sides or defending anything but I think the words used can sometimes come across as an attack while it looks like it is not one... not to point the finger because I don't mean that, but if someone said to you that something you would do repulses them, I think it would make them feel a need to defend themselves. Again not justifying anyone or anything, but the words we choose do effect the way in which people will respond. It's human nature and with the combined effect of the internet (somewhat anonymous) we don't hold back or stop and think about it as much as we would with a friend or in person. Also I noticed the tune of the conversation changed when the information was posted from the hospital website, so I don't think many actually read the website to see that it does have safety processes in place etc. We can still like it or not, but we can choose better words ;)
