has taught me a lot about making sure we document everything - the dates, times, persons name and reason for phone call, etc. We ended up with about $20K from them in cash because of their stuff ups so its worth writing all the things you're told down.
Absolutely, can't believe I forgot to mention this one! It's the most important thing to GET EVERYTHING IN WRITING! If the builder 'says' something that is important ask them to put it in the tender letter, you'll be amazed how they conveniently forget things if it's not written down ALso can't believe I forgot to mention watching their every step because there were many things they did that woudl have been a huge stuff up if we hadn't seen it and told them to correct it, for example they had one of the internal door put on that was a totally different pattern to the others, we were like "a primary school kid could see that this door is not the right one" yet they still painted it and put it in our house