Not sure.

Sounds like they may have their own internal processes to go through if you want to swap agents - like give the original agent a shot at talking to you before transferring you.

Having said that, you have to do what you're comfortable with and if you no longer feel comfortable with either of them then ...

But at the end of the day, if the goal is to sell and the second agent IS selling in your area then that tells you a lot.

Can't you do your own research and figure out whether things are selling and if so what agents are selling them? If there's another agency that seems to be moving stock then try them. Or interview a few. Doesn't cost anything to have them over and have a chat.