Does anyone know how to find out or reset my Centrelink Access Number? Would it be written down on a letter at any point?
When I go online to reset the CAN it asks for my children's CRNs. Do kids even have CRNs? How do I find them out?
Sorry about the silly questions, I am not a regular centrelink user, just trying to get my baby bonus claim through and they sent a letter saying I have to update our income estimate online but I can't get online without my CAN (which hubby set up, but now doesn't know what it is!). And when I call there is always a huge long wait time unless you have your CAN to get a callback
Your CAN can't be reset; it's your Centrelink id number - it's written on every letter you get the CRN is the same as a CAN basically - you may see it as a CRN rather than a CAN on your letters. You'll need a Centrelink letter about your children (childcare rebate is one example) so that you can see their CRN . I've kept a copy of the letter about my boys childcare rebate letters in an easy access spot so I can get their numbers quickly if I need to.
Hope this helps
The CAN isn't always the same as your CRN unfortunately!! You can try and re-register online or call them which would save you the confusion that is their online registration, but depends on how much time you have to waste! I have re-registered online over the years on several occasions and now have multiple CANs. But your CRN will always remain the same
Generally if you can't reset the information with the questions you are being asked you'll need to call up and get the consultant to reset it for you. 136150.
You'll need to call Centrelink if you can't find this information. Kids most definitely do have CRN's, none of the reference numbers can be changed, that's how they identify you!
Thanks everyone! I still haven't found the kids CRNs but we've only claimed Baby Bonuses for them, not CCB or CCR or parenting payments or anything. But I found my hubby's CRN and I got partway through the online reset thingy successfully til the website seemed to have a meltdown and said "service temporarily unavailable".
Centrelink Access Number
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the CRN is the same as a CAN basically - you may see it as a CRN rather than a CAN on your letters. You'll need a Centrelink letter about your children (childcare rebate is one example) so that you can see their CRN . I've kept a copy of the letter about my boys childcare rebate letters in an easy access spot so I can get their numbers quickly if I need to.
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