I honestly don't know if it's worth all the trouble.

I've not been able to access the website for a month, I now have my CRN and I now need a reciept number! I was told by the FAO that I need to do the online stuff first before contacting Centrelink, and it now looks like I need to contact Centerlink before doing the online stuff.

Can someone please help me and tell me what I actually have to do? Step by step? And not contradicting themselves?!
TIA