I think you need a medicare number for him.

I think standard processing time for Family Assistance is about 3 weeks from when you have submitted all your paperwork but if they need anything more from you, they should have sent you a letter by now. For us, we had all our FAO stuff finalised and being paid within a week or two of all paperwork being lodged, but they said they were quiet at the time.

Go into the medicare office to organise a medicare number for him, they can give you a temporary card (piece of paper that looks like a reciept with a barcode and a number on it) until your medicare card arrives. You can also have a chat to them about Family Assistance stuff. We always do our Family Assistance through medicare - they are really helpful and don't seem as busy as C'link. They might be able to give you some answers as to where your claim is up to.