I used centrelinks online services to lodge my claim for FTA&B a week and a half ago and then dropped in last Monday with all the paperwork they needed (it made me giggle though that they wanted proof that I arrived in Australia from the UK...um Im standing in your office hmmm) anyway after saying that it can take up to 28 days to process they did it in a week...so well done in my books.

Also when i was in there one of the counter staff had a very unpleasant young women yelling every swear word at her and punching the counter and the staff member stayed so calm and pleasant and kept trying to help her out. I know i'll be keeping that picture in my mind when i deal with them and definately cut them a little slack if i ever have a problem.

so i just wanted to give them a