Im hoping someone can help me out .....

My centre is open from 630-630. According to Centrelink we are 'entitled' to 50 hours per week. I was not aware that if you are charged a daily rate the hours are worked out from when your centre opens & closes (not really fair to parents IMO) then you have to pay the difference at the full rate.

Our centre director told me to call centrelink & advise them my hours are 630-630 & they can adjust the 50 hour a week entitlement. Has anyone done this?

Ive tried calling centrelink NUMEROUS times and its always engaged. I cant call them during my work hours, so its from 5pm onwards, I normally try around 7pm most nights. Tried to use the 'contact us' button but it gives me some sort of error message.

TIA