Thanks so much for the reply Sara!
I figured it wasn't going to be easy...I can probably deal with the calls etc (hopefully!) if it means we can keep the house. I guess at least it's better than the other option. I've looked at rentals and it's insanely expensive here!
Did they do it for long? I'm at uni full time so will really need their help for a couple more years.
And yeah, totally understandable because of people that do defraud but hopefully spending thousands on a kitchen will convince them it's over. Hopefully??
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