Hello, received a dodgy ebay item today - one piece is broken, so hoping to return it and get a refund of the cost + initial postage. I'm a bit confused though, are you supposed to contact the seller directly first or are you supposed to open a dispute in paypay and negotiate it there?

Bit nervous because after a few years this is the first problem I've had - not a bad run considering how many things I've bought Also I'm a bit worried that it may be a complicated process as the initial listing has some creative English in it so I'm hoping there's not going to be a language barrier there.