Long story short I ordered 2 casting kits and box frames very early Jan from a seller. I paid extra to have one of the casting kits to be sent so I could start taking moulds with the frame to follow and the other one was to be sent all at once.

I had emailed the seller a few times with no response and decided to lodge a thing in the resolution centre. 4 days after I lodged it I got an email from the seller apologising and saying she had been very unwell and was in fact hospitalised. She offered a refund or to wait an additional week before posting the items.

Its been two weeks and I only have one more day left before I can escalate the claim through paypal.

I am stuck

While I believe she may have been in hospital I wonder about the story as I have checked out her profile and there has been a lot of feedback from people commenting about the speedy service, how great the frames are so on so forth. All over the past month when she was "in hospital"

It makes me wonder how legitimate her story was - but why go to so much trouble for a false story ?????

So I still would like the frames etc BUT I only have a day left to escalate the claim to cover my butt in case she is not telling me the truth ...


What should I do?????????????????????????