What to do? ~ eBay Product

[The[cookie]Doctor]

I have just recieved something I bought off eBay and i am quite dissatisfied with it

The listing gave detailed sizing, and I made sure to meausure before ordering and it is way, way too small even though I ordered on the smaller end of one size rather than the upper end of the other.

The quality is quite awful, but TBH I expected that with the price I paid, I'm just annoyed that it doesn't fit. So do I now leave negative feedback or do I email the seller? I have never had to leave negative feedback before - and I don't want any on me!

Any advice would be appreciated, thanks.

[sneakysparkle]

Did the seller have a refund policy? I think I would email them first, to see what they are willing to do for you before leaving negative feedback... but its up to you darl - how was the rest of their service?
Hope you can get it sorted soon

[visitor1]

Good policy is always email the seller first....let them know and see if they can help you out.

no seller can leave neg feedback anyhow...stinking eBay rules..

if a buyer left our eBay store a neg before contacting us id be fuming.

[The[cookie]Doctor]

Thanks for the advice, have emailed seller.

What is a good timeframe to wait for a return reply? All other contact has been within a few hours and the item was recieved with two working days. They were great to communicate with, it's such a pity the product is not as it should be.

[visitor1]

We allow 48 hours to reply, then email again and say 'not sure if you got our email....etc'

[smiles4u]

Hey Ash,

How did you go with your eBay item ??

... Did you hear back from the Seller ... & was it resolved in some way ??

I have purchased on & off on eBay since being pregnant with my daughter (who's now 2) ... & I must admit I had the very rare occasion of something turning up in the mail in pretty bad condition.

Never forget my worst a musical soft fabric toy that could be hung ... recieved it filthy, stinking of smoke & covered in animal hairs, ... OMG it freaked me out to think they knew it was to go into my newborns nursery.

Unfortunately not all Sellers will offer refund & as you now know it's the risk you take in purchasing as sadly not all people are honest in their selling description.

I just took it on the chin, felt sick for a bit about the wasted money & just learnt from it.

BUT like I said it's rarely happened for me ... so I consider that a good thing

Cheers from Lorelle ( ... and hope for your sake it turned out to be resolved in some way !!)

[The[cookie]Doctor]

Hi Lorelle!

I go a quick response from the seller she just asked me to post it back and will refund when she received it. I was very happy with that especially as the parcel was posted with stamps that had not been post marked - so no postage cost either. . I'm a bit sketchy with eBay now after buying some atrocious nappies from there