I checked on the Telephone Ombudsman site and this looks like a grey area so just wondering if anyone on BB has done this and can pass on any tips before I call the provider (Optus).

DP got this phone and plan for DSD when we were living in Northcote. Dumb idea all round but at least she got use out of it, unlimited plan (pretty much) at $130 per month. Long story short, DSD had the phone confiscated and I now have the phone. Apart from the fact that I don't need an unlimited plan and happy to have prepaid, we have since moved to Woodend and the coverage here is dodgy. So I'm paying $130 per month for a phone I can't make calls from unless I stand on my head in the broom cupboard when all the planets are in alignment. So I want to cancel the plan on the basis that even though their coverage map says there's coverage here, in actual fact there isn't really.

Like I said, it looks like this is a grey area according to the Telephone Ombudsman so wondering if anyone else has had any luck cancelling a plan for this reason?