Oh Lee - what a bummer! That is such a shame you have had a hassle with the customer service at itti - I have always heard that they are good on the customer service front. I'm sure your nappies are important to them! After all it's their business. When was the last time you spoke to them, maybe send another email or call? have you got all your receipts still. Is there a page on their site about warrenty/returns