I have been on the phone ALL morning! And I mean ALL morning! Started at 8:30am and have only just now at 11:30am got to where I needed to be!

My Big W store doesn't stock the pram I wanted so after ringing all over the place I have found one that does and they're willing to pop it on hold for me
What Im really disappointed in, is they wont send it to my Big W store, I have to drive 1hr 30mins to pick it up
Is that normal?