How frustrating for you! I hope they pick up their game soon.

We got our cot from the local markets for $50!! DP sanded it back and re-painted it and its shmick! We looked around for a while to find the right one as I wanted drop-side and 2 levels. I wanted to only have 'the best' when I was pregnant but I know now you definately dont have to pay heaps to have that.
I would definately write a letter to the shop once you have your cot and let them know how dissapointed you are in their service, will hopefully make you feel a bit better