I wound up with an abundance of nappy bags. I had an Oi Oi (the black & charcoal dot hobo), which broke, got replaced by Myers (I didn't have the receipt so it was very nice of them to do that), broke again, and I decided to get an Isoki (which I looooove).
But then I also rang Oi Oi to let them know that the bag had broken twice in the same way, in case it was a design fault and they needed to look into it. Explained that I didn't have a receipt so wasn't expecting a replacement or anything, I just wanted to let them know what the problem was.
Turned out they already knew, it had been a manufacturing problem which had been resolved through a new manufacturer for the buckle, and they replaced the bag no questions asked. Excellent customer service. In hindsight, I probably should have rang them before I bought my Isoki, but anyway... The Isoki fits heaps more stuff in it than the Oi Oi hobo, but has the disadvantage of being heavier.
So now I have three nappy bags. 1 x brand new unused Oi Oi (the replacement), 1 x used, broken and repaired (by DP) Oi Oi, and my Isoki (new style), which is what gets used as my everyday bag now.
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