EBAY - if your not happy report it!!!

I bought a King sized doona cover set BN last week for a bargain. Bidding started at 99c so I bid what I thought was fair...psotage was get ready...$25 from Tassie :o.
Anyway cut a long story short...got it yesterday and it was sent in a 3kg express bag. that was it.

I emailed the seller that although I was happy with the product I think that his postage chargers were not called for....I also told him I run a business and said I wouldnt have one if I ran it the way he ran his.
He told me that his postage chargers were that price because he loses out if the bids are so low on his products....and that the $25 was to cover that plus the 4 -6 hours packaging his goods for postage everyday as he need's to make a wage out of it AND to pay for the GST that he has to pay on ebay. He then said if I didnt like the prodcut to send it back and he'll reemberse me for the item but NOT THE POSTAGE!!!! WTF??!!!!

stupid stupid man.....I copied it and sent it to ebay's reporting centre and have just recieved an email back saying that they are going to investigate the seller as postage and handling costs are just that. They also thanked me for notifying them but cant promise that they will be able to contact me of the out come but things will defently be done.

Can you believe the ball's of the man???

Bahh what a tosser. Should have gotten me to pick it up for you and I would have sent it for what it really cost to send it.

Hope he gets his balls bitten for that one!

It's a common thing on ebay unfortunately. Good on you for reporting it

argh!!! what the!!???

I have noticed (and almost been caught out) by LOW 99c starting prices but then realised the postage is $20+... they are not allowed to do that i think its in the terms and conditions when you sign up :)

yep...thats right babe...its in the terms and conditions but the **** emailing me to say he needed it to make up for his lose...****HEAD
Mel...it was $15 pick up...can you believe that???

I hope you get somewhere with it Maz. Overpriced postage on ebay is my pet peeve!

what a ****er!!!! he shouldnt start it at 99c if he doesnt wanna lose out!! GRRR

Yes, so common :shakehead: I understand a little bit of overhead, but seriously? An 3kg express bag is only like $11??? Sheesh!

OMG $15 pickup, that is CRAZY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!

Thats madness! Glad you reported it Maz!

You can also reflect this in the star system when giving feedback. I have heard that system changes are going to see sellers screwed over if they're not averaging 3.5 stars, so obviously make sure you give him one star for everything - especially the postage one!

It is quite common to jack up the postage, especially on international items. It lowers the fee that sellers pay to ebay, beause it's a percentage of what's bid. In second hand bicycle part circles it is completely accepted that that's just what you do.

They had a fee for pickup?!?!?! Thats just outrageous!!! Should have got me to pick it up and I would have told him exactly where he should SHOVE his $15 pick up fee.

How ridiculous.

I wanted to leave nuetral feedback but I have to wait 7 days after purchase to do so...hmmmm
He will be getting a big fat 0 star for postage from me for sure and maybe another one for his sneaky attitude

That really gets my goat - I hate people doing that but I am so glad the knob head wrote the email to you - shows just how bright he is!!

Hey Maz when you do get a chance to leave feedback be sure to comment about the excessive postal fees so that people can read your experience. This is how I choose between sellers!!

How do you know what's reasonable postage for some things? I just bought something fairly bulky (but light) from Hong Kong for 99c... postage was $59 - I didn't think to question it but now I'm wondering...
It still worked out to be a reasonable price but if they're doing something dodgy...

:

---

Hey Maz when you do get a chance to leave feedback be sure to comment about the excessive postal fees so that people can read your experience. This is how I choose between sellers!!

---

Likewise! I am a frequent ebayer and it is one thing to overestimate but another to charge PACKING FEES! If he is that worried about losing out she should set a low bid limit like everyone else! I have had people overestimate postage before and send me change in the package but to outright charge that postage and then a "wage" is disgusting!

ugh what a load of crud! good on you Maz for takign it further.

i planned to bid on a brand name t-shirt once, for 99c, the postage was $15 for one t-shirt. i sent a message and asked why it was so much, and if i won 5 t-shirts for 99c, i might pay 15, but not for one. she replied and said 'there are other costs involved other than just the postage envelope...' i said, well good luck trying to sell any products, and i won be bidding on any of her items EVER.

how sneaky.

:

---

Hey Maz when you do get a chance to leave feedback be sure to comment about the excessive postal fees so that people can read your experience. This is how I choose between sellers!!

---

I sure did :D and guess what. I got an email not through ebay but my inbox about how upset they were that I was upset and taht her husband explained everything to me.

I emailed back and said

PLease dont email me anymore. this is harrassment and to think you call yourself god given people!!!

that was a week ago and yesterday, through the ebay message system I get a message from them


Hi there, I would like to offer you a refund on the postage of the giraffe print doona cover and ask that you revise your feedback to a positive rating in return.
I know this is a bold request but it can be worthwhile for both of us.
Please let us know your thoughts.

now while its tempting I will not be blackmailed. Its the point of the matter now. They shouldnt be charging so dame much.

Sorry cant by my positive feedback :nahnah: and I wont be answering the message from them

Let ebay know about the messages to you from them :)

Goodonya Mazbaby for doing this!

good on you Maz!

good for you!!

I'm so wary of ebay now, I bought an item a year ago and ended up getting a bargain price...then the seller invoiced me MORE postage than in the item desription because I was in Tassie WTF??? :o

I took it up with ebay and apparantly a seller CAN do that. Bleh!

I bought a blouse for 99c once and the seller then tried to charge me $42 in postage. She pretended that it was what the postage calculator said it should be. I told her I would only pay reasonable postage for it or I would complain to Ebay and so she changed her tune and charged me $8 postage.

I think if the postage amount is clearly listed and it's exhorbitant, don't buy. But if they try to charge you high postage after the sale has gone through, it's quite plain that they're trying to gouge you after the fact and I reckon that needs to be reported everytime.

Good on ya Maz!

hahah Maz thats great you are sticking to your guns!!!

My pet hate is when they charge unreasonable postage!!!

The funniest thing was my friend bought a pack of A4 CD labeller stickers (and she won them for 99 cents.

Because she was new she didnt look at the postage, it was $15!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for AN A4 PIECE OF CD LABELLER STICKERS!!!!!! (which would have been cheaper at the shops)

She didnt do anything about it but when she told me I told her to report him but she couldnt be bothered and stopped ebaying.

Wow, Maz!! Did you end up getting the refund?

How rude of them to even charge a pick up fee!!

Did eBay penalise him?

im lucky ive never had that issue but i wouldnt pay it if that was the case

:

---

Wow, Maz!! Did you end up getting the refund?

---

nope letting them stew and then im going to report them to ebay for trying to bribe me

I dont want the refund...its the principal. I wnat people to know that they are ripping of their customers.

OUCH!! I sell a bit on ebay and try to be fair with my postage fees and always make sure I combine in the one bag when I can...sometimes i send in envelopes if its a small item, once I charged a lady $4 postage on at-shirt (stated in the postage coloum)and when she seen I paid i think $1.65 post she gave me neg feedback, i think thats a bit harsh!! It's one of those things it can be hard to judge if it will go through the slot or not and if it does'nt I would have been out of pocket and no-one ever offers the extra postage you had to pay.
I reckon steer clear of any item that you don't like the postage cost of :help:and if they ever try to change the postage cost afterwards don't stand for it..you might lose the item but then you can always neg them!!!:protest::protest:

Pam - I sell stuff on ebay too and have scales here that I weigh stuff on. I use prepaid bags and know the boundries with postage envelopes ex. Shiat Ive even put the difference back into items im sending if its less then I quoted...I jsut got really annoyed with the seller as he said it had to make a wage of the postage as well. He was using it to cover what he was losing in profit in other words.
The doona weighted 1kg and it was sent in a 3kg express bag...a total of $11 not $25...$14 for him to pack it in a bag and drive down to the post office...$15 would have been sufficent for that not $25

Sadly since eBay fees went up dramatically i have noticed more and more Sellers doing the same thing ... i too am absolutely sick of it as a postage price is a postage price, it's not called postage to cover costs or loses :rolleyes:

eBay need to stamp this out & make their policies clearer for ALL to read !!

I too am an online Seller and i couldn't live with myself ripping buyers off in postage ...

Clearly this man (Seller) doesn't care to have regular Buyers, silly man doesn't he realise they can be the BEST customers to have, let alone the best word-of-mouth for advertising.

Just hope eBay pulls their socks up & gets something done about this as it puts me off to buy there :shakehead: (and i ' use ' to call myself an eBay Junkie for a few years there, LOL)

UPDATE!!!!!

the seller RANG me :o

I cant believe it!!!! I didnt answer the email....but I got a phone call. She didnt even get the words
negetive feedback out before I stopped her....and said that as I told her via email not to contact me again this was classed as harrasement and hung the phone up.

Seller now has been reported and new feedback left from me ;)

Beautiful item.disgusted about over charging of postage to cover loss of cost's
Buyer: nikwildoodle ( 541) 23-Oct-09 19:49

Follow-up by nikwildoodle (11-Nov-09 14:00):
PLEASE stop emailng me and calling me!!!! I will not change my feedback for $$$

now buyers will hopefully know who they are buying from

BAHAHAHAHAHAHAHAHAHA you rock maz, love that last comment!!!!!!!!!

lmao good on you Maz.... I love the follow up comment too!!!! :clap:

I notice on e-bay quite a few sellers do that. It bugs me I try avoid them if I can. Good on you maz!

Good on ya Maz, I wouldn't take that rubbish either! :clap:

Go Maz :D I can't believe the cheek of them, calling you!! wtf!

Well done Maz :clap:

ohhh good one Maz!

If you are having a problem with a buyer or a seller and go to the online HELP, they actually will advise you to call the person, its very simple and they email back the info in a matter of seconds!!!! I say Ebay has a lot to answer for, I personally think thats wrong...apparently private info is'nt all that private between buyers and sellers and anyone who you buy from /sell to can get your full info at anytime????
I find this quite hard as I see it from both sides, Ebay go out of there way to get you to start auctions at a low price and a lot more people are interested if you do start low, in some ways i think if you can see what you are going to pay for postage you can decide whether or not you are prepared to pay that price or not. I hate when you get charged higher post and Aust post gets the profit when there was a cheaper way to send or they could have combined, I would rather see the seller get the extra than Aust post, they must be making a fortune from all of this!!!