I don't care how many times she has been asked the same question - stupid or not - if she purports to be in the business of helping people, she should respond to each and every request, whether it be the first time she has heard it or the millionth time she's heard it, with respect and compassion. If that is beyond her, maybe it's time to get out of the "helping business".
I cannot imagine a community health association posting on their blog/website in that way. It is counterproductive in the extreme.