I'm going to go against the grain and say I thought it was unprofessional and if I was a parent who was in desperate need of her services, I'd be terrified I'd become fodder for her next rant. People are entitled to rant about the less joyful parts of their job - I do it myself, but to do it in the public arena isn't cool. Do it in private if you must do it. I read it and cringed. I think her rant is misdirected. Don't rant at the parents - rant at the situation that got them to the point where they are contacting you. There is so much disconnect between parent and child from the moment they are born in many cases that it's no wonder that people need to be told to pick up their baby - they have been socially conditioned to see babies as manipulative little devil-spawn and they need to learn that it's OK to cuddle for hours. And as for her response to her original rant, well doesn't she think that people call her for the instant fix because they are desperate? I have no doubt that at times it would be tiresome, but calling people dipsticks? I just think it was a bit disappointing?