FTB - payment significantly less than estimator

[Pandora]

The FTB estimater on the FAO website estimates we should get $345 a fortnight, however we are getting $78???

Does this sound like they are paying the minimum amount and withholding the rest until EOFY? Which is not what I asked for -- can they do this without me wanting it done that way if Ive elected to recieve payments fortnightly?

I went over this with the CSR on the phone twice grrrrr

[DoubleK]

hmm im not sure hun. it should just go off the income estimate you put in for the financial year! maybe give them a call??

[Pandora]

i *think* its ok, and that they've paid 3 days worth, will wait to see what the following fortnight works out to before I jump the gun calling them

[*charmalea*]

grr , everytime we used the estimator we always got less than what was "estimated"
i hate ringing them too .. ages on the phone and i mean aaaagggesss i was on hold for 27 mins .. i was too sacred to hang up incase i coudlnt get back on to them that day ... i hope you get it sorted !

[briggsy's girl]

you should be fine Rayray - mine was similar this week (got a whole 6.35 in the bank cos it was for one day - the next payment is full 14 days of payment so all good.

[DoubleK]

oh ok, i just clicked. is it becuse its part payment for 08/09 and then part for the new financial year? i got a lett saying i will get x amount on the 8th, then my next payment is about $150 more..

[Visitor7]

I got a whole $1 this week
Try and be patient when calling, as you can imagine everyone is ringing as it's a new financial year so the phones lines are a lot busier than usual at the moment.

[briggsy's girl]

that's exactly the reason Krystal Ball

[Pandora]

thanks as always BG

[briggsy's girl]

any time hun

ooh, we made the doctor on time after chatting - we changed E while she was sleeping and she woke up only at the end - didn't make a peep - she's such a good girl some days!

[sassy123]

when i first dont the rate estimator it came up i would get just over 150 a f/n and then my payments have always been under 80

[Just Me]

If you sign up to the online services for FAO then you can see what your last payment is and what your next payment is going to be (as well as having access to a whole history of payments). There is also all the other details on there that you have told FAO about so you can check that it is what you told them it would be.

[dust]

also its worth remembering that payments can slowly increase over time as it adjusts to updated estimates.