Do they allow direct transfer from your account to theirs? That IMO is the easiest way. I can't believe that in this day and age they expect you to physically go into a bank to make payment! Sheesh!
Contact your bank and find out what you have to do to allow external account transfers. There is no way they could be blocking it completely. With Suncorp I had to get a password to do it. Its a security feature so if anyone gets into my online account, they cant transfer all my money out.
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