Wow - good customer service from Huggies!

[Mrs P]

I recently bought a box of huggies and noticed that part of the leakage protection thingy wasn't attached on one side. Didn't think too much of it until DD had two nights where her PJs and sleeping bag were wet in the morning but the nappy wasn't soaked through. Then I made the connection, ha ha!
Rang the Huggies service line today and they are sending me a replacement box, with a few extra nappies - I was really happy and surprised by the level of customer service. Nice to know that even when they make a mistake (a 'manufacturing error') they follow through with it

[PinkPalace]

snugglers have done this too for me before x

[Miss_Dee]

I love it when companies do something like that. For me, it's never about the screw up (whether it be bad service initially, poor product, etc) but about how they rectify it.

[Mother Goose]

They did that for me when dd was a baby. I got a dodgy batch and they replaced them all

[Aligater]

I had this not long ago with the christmas nappies they sent 1 pack and a few days latter I got a 2nd pack in the larger size for her to grow into.

[Trillian]

Huggies are great - I brought a box one time and one of the nappies I pulled out had a missing tab so I called them and they replaced the box and it turned out it was only that one nappy in the entire box that was faulty. Score one for me!

[Tinks]

WHen they first brought out the velcro tabs I had heaps of problems with them tearing off. I rang huggies every single time and they always replaced the whole packet for me. They must've had a heap of complaints because they changed the tabs after a few months and were mcuh better.

[BlackRose]

Wow that is good!

[Loula]

Happened here too. I had to send them three nappies and they sent me a new box


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[Mrs P]

Good to hear its not a one-off of good service then! I'm still using the affected ones too, just not at night time. So really it's like getting a free box for the price of some extra washing ha ha!

[feeb]

Gees wish I had rang them the times i have had tabs rip off when trying to open them to put on! Has happened a few times.

[Tegam]

Ive had great customer service from them too