I had a trial with someone (glad I did) and looked like a drag queen - not kidding! In tears I ended up going to Myer and went to the Clinique counter sat down and explained what happened and what I wanted. My trial was free and my 4 bridesmaids and I got our makeup done there on the day, all we paid was a mininum $30 purchase of a product - and we bought lipsticks and glosses we wanted for the day - it was great. All the counters do this i think like Napoleon, Mac, etc... just a thought!