I went through 1) phone interview, 2) Group Assessment 3) Final Interview.

None of it was scary or horrible, at the time they were looking for "people persons" lol so if you had half a brain and can handle people you should be ok.

The Group Assessment involved checking you can read and write (!), speed and accuracy, some computer tasks and it was all done at a recruitment agency in a friendly environment.

I'd go back to a call centre (not CSC) in a heartbeat, as you dont have cases dragging on, you can leave your work there at the end of the day etc etc. Moorabbin is just too far from Boronia across some of the worst roads EVER. ggrrrr