Hi there, i just wanted to let you know that i recieved my cushie tushie nappy today and am very happy with the fast postage and great communication, however i have not yet left feedback as i am a little disapointed with my nappy purchase, i have noticed 3 faults with in the nappy, the first being that it appears to have rust coloured flecks here and there, the cushie tushie label was not sewn on correctly, the top of the label had missed the stitching completely, and the front of the nappy has been sewn crookedly, and has some thread hanging of it.
I have taken some pictures with my moblie if u would like to see theses faults.
Im sure it was an oversight and am hoping that i am able to get a replacement.
Looking forward to hearing from you.
Thankyou Lisa.
I hope that was ok, i have never had to make a ebay complaint before?
I have had to lodge ebay complaints and lodged a dispute before, yes. If the item you buy is NOT as described in the listing, then you can get your money back.
I am actually happy to keep the nappy, but wouldnt have paid full price because of the condition its in. She does clearly state that returns are at buyers expense, do u think i could get a discount, even though i already have the nappy?
Oh im just so disapointed, allioops i coming to u next time! even if the design i want is not there, i noticed that the choc bubbles is now sold out also, i cant win!
Technically if she did not put in the description that it was a bit tatty, she should provide you with your money back OR a replacement. In this case you are NOT obliged to send back the one you have.
In the Ebay help/search bar (up the top), type in "dispute" and it will tell you all the details.
That sounds great. I think they would probably be quick to resolve it so that you would be happy to leave positive feedback. I know if it was me I would want to have the pics, so that the feedback can go back to the factory and let them know what is unacceptable (I think Shell has had to spend a fair bit of time on the phone) but the new shipment hasn't had any flaws that I have seen. I actually opened a replacement today and have checked it over, and it is back to the level of quality that they were when Shell was making them in her lounge room.
That teaches me to purchase items late at night on ebay, lol.
I do hope it can be resolved soon, i want to put it on Kainnes tushie before he grows out of it, lol.
allioops im happy to text u the pics to get ur opinion, i really should use my camera and take the pics with that also.
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