How awful! I hope you get a good response from the manager of the centre. The general staff at our pool leave a lot to be desired too. The other day we were just about to get into the pool when the attendant blows her whistle and starts yelling "get out of the pool" in a voice like you would to someone doing something stupid. We all looked around to see who it was and realised she was yelling at everyone as she saw lightning off in the distance. Umm a bit of improvement in manners wouldn't gone astray. Anyway sorry to hijack but hopefully the person you dealt with was just a pleb and the management there will sort it out.