Oh Sue, i had a feeling you would be back in saying that they didn't give you a refund - it sucks and i for one have never been back and quite frankly i dont plan on going back either.....well not ever for swimming lessons anyway,maybe just for a casual swim with the kids but that would be it. They aren't even fully qualified swimming instructors there either (well they never used to be, that might have changed now - i'd like to think it has)

Sorry you and Evie had such a horrible experience on the very first day, might be a good idea though if you do take her back to a pool for a little swim (not to that place though) just to be sure she is still ok with water etc.