Results 1 to 10 of 10

Thread: MCHN Helpline (VIC)

  1. #1

    Join Date
    Aug 2004
    Location
    NZ
    Posts
    2,554

    Question MCHN Helpline (VIC)

    Hi All,

    We had some screaming baby issues last night, and I decided to call the MCHN helpline at about 2am. Well by 2:30am I still hadn't talked to anyone, and decided to hang up.
    Has anyone ever got through to these people? What was your average wait-time?
    Its my second time calling in the middle of the night, and both times I was on hold for longer than what I consider to be a reasonable amount of time. My biggest beef is - normally parents are already at their limit when they dial the number, so why should it take so long for them to answer? Jenna had been screaming hysterically (like almost the worst I've ever seen) for about an hour already, so it seemed crazy to wait so long.

    Does anyone have any other midnight help solutions? Has anyone rang the nurses helpline thats currently being advertised? I think the number is 1300 60 60 24.



    I'm tempted to complain about this to someone - but I'm not sure who, so I'd love to hear other peoples experiences.

    Fiona
    PS - Not a whimper out of her this morning of course - pesky child!!!

  2. #2

    Join Date
    Nov 2005
    Location
    in a house!
    Posts
    6,125

    Default

    awww thats horrible fi!

    i have called the nurses helpline before. They were good but they takes ages to take your name, dob, address etc etc before they even take your problem.

    i hope someone has some better advice for you

  3. #3

    Join Date
    Aug 2003
    Location
    Karingal, Vic
    Posts
    313

    Default

    I've called the MCHN before - I think it was around 9 or 10 pm and the phone was never answered. I would have given the new nurses helpline a go.
    How's Jenna now??? Hope she's feeling better and calmer.

  4. #4

    Join Date
    Feb 2003
    Location
    Melbourne, Victoria, Australia, Australia
    Posts
    8,980

    Default

    I have called them before late at night, it was just after we got out of sleep school - we actually called the sleep school first but were told, 'We're busy, you'll have to call back tomorrow.' How great that is for a mum in distress I tell you... so we called the MCHN line and yes it was busy. I should have hung up though, as all they told me was it was perfectly fine for my child to cry for two hours straight and that was it. That was the night we stopped taking everyone's advice and co-slept - there was no support or worthwhile advice out there for us.
    Kelly xx

    Creator of BellyBelly.com.au, doula, writer and mother of three amazing children
    Author of Want To Be A Doula? Everything You Need To Know
    Follow me in 2015 as I go Around The World + Kids!
    Forever grateful to my incredible Mod Team and many wonderful members who have been so supportive since 2003.

  5. #5

    Join Date
    Jan 2005
    Location
    Down by the ocean
    Posts
    6,110

    Default

    It's been a few years bit it seems nothing has changed. I remember waiting on the line for 45 mins once.

  6. #6

    Join Date
    Jun 2005
    Location
    Wonga Park
    Posts
    379

    Default

    We called the first night we we home from the hospital with Mackenzie - it was about 1am and waited for nearly 2 hours. I also rang about 3 months ago in the middle of the day and waited 45 minutes. When I got thru they were very helpful and in no rush to get me off the phone - which was great as I had a heap of questions but this would explain why it takes soooo long to get thru.

  7. #7

    Join Date
    Jan 2005
    Location
    cowtown
    Posts
    8,276

    Default

    I have called the 24hr MCHN number a few times and have waited an average of 40mins.

    I was put through to the nurse on call line, the 13 60 60 24 number, by the hospital's emerg. dept last week, and spoke to someone within 2 minutes.

  8. #8

    Join Date
    Jul 2004
    Location
    House of the crazy cat ladies...
    Posts
    3,793

    Default

    We have been discussing that new Nurse call/help line in our classes at uni.
    A few people have tried it, and no one is very happy with it, as if there is even the slightest chance that anything is wrong they advise you to go to the Emergency room anyway (yet arent they meant to be reducing the amount of ppl in the emergency rooms?). I can understand why they do that though, because of the fear of litigation. Its also not very effective because its relying on people to tell them what is wrong, and people often omit important details that they think aren't necessary... thus the nurse really needs to see the patient to be able to diagnose properly.
    I once called the RCH to speak to a nurse about Aidyns allergy, and the nurses said they werent allowed to give me any info/advice over the phone due to legal reasons... so I wonder how that nurse call line could be any different?

  9. #9

    Join Date
    Nov 2004
    Location
    Victoria
    Posts
    857

    Default

    I phoned it once but it was in the middle of the day and got straight thru.

  10. #10

    Join Date
    Oct 2004
    Location
    In my Zombie proof fortress.
    Posts
    6,449

    Default

    I have called twice, once on the weekend and once late at night. It took about 20 minutes to get through each time. My cordless phone nearly ran out of juice waiting.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •