I am no help, I am having the same problem. If I had known this was going to happen I would not have bought it! My DD cannot sleep in it and we have alot of long trips ahead of us where DH will be in the car alone with DD and I have no idea what to do.
My DD has respiratory issues with a narrow airway, she needs her head upright or back when she sleeps otherwise she obstructs and cannot breathe so I am so upset about this new seat as she cannot sleep in it 'at all'.
I did just buy a thing from a baby shop that goes onto each strap but she hasn't slept with it yet and it annoys her when she is awake.
Argh, how frustrating! I hope you find a solution soon... I thought it was just my DD, I didn't realise it was a issue with the seats more generally.


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